From deployment to adoption, from strategic planning to unplanned changes, Helium expert customer success and support professionals are here to help you. Compare basic and premium plans below: (Premium support plan can give you the lasting competitive edge (and peace of mind) your enterprise deserves).

Basic Support

All Helium Customers are eligible for basic plugin support. Our Product Support team is available 24x7x365 and addresses issues such as connectivity, access, form creation, and other plugin related issues.
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Premium Support

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Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

All plugins require Helium. Solid State requires Compressed Helium.

Form responses and email recipients can be exported to a CSV file.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Liquid Helium has multiple packages that will fit your company’s needs. Ranging from one user to unlimited users.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.