Issues with updating Oxygen Builder

This article provides three different ways in which Oxygen can be upgraded to the latest version. Helium plugins are always tested with the latest version of Oxygen.

  1. Make sure your Oxygen Builder license is valid
    • First check whether you have entered a valid license key at Oxygen > Settings > License. If you see the key is present but the update is not showing up, click the Submit button on the Oxygen License page. Then go to Dashboard > Updates and see if the update option appears there.
  2. Download and activate Oxygen Builder
    • Download the latest Oxygen zip file from your portal.
    • Go to Plugins > Add New. Click “Upload Plugin,” then click the “Choose File” button to browse and select the Oxygen plugin’s zip file. Then, click “Install Now.”
    • Click the “Activate Plugin” button.
  3. Turn off custom functionality snippets and reinstall
    • If you have Code Snippets plugin or a custom functionality plugin that has Oxygen-specific snippets, deactivate it/them.
    • Go to the installed plugins list and delete Oxygen (no data will be lost) plugin.
    • Click Add New > Upload Plugin, select Oxygen’s zip file, upload and activate it.
    • Re-activate Code Snippets plugin and custom functionality plugins if applicable.

Do you offer Discounts?

Helium discounts on license costs are available at specific times in a year. Most commonly on Black Friday. These events are advertised to our email subscribers several days in advance as well as during the sale.

No fake discounts. Ever.

Some businesses provide promotional codes all year long. However, customers are aware of this and frequently anticipate a discount as a “reward” for doing business with them. This is a phony game, though, as businesses who engage in it frequently increase the base price in order to present fake discounts.

An annual license for less than the price of one hour

A license that is valid for a whole year costs less than what a qualified WordPress developer charges per hour, thus we believe Helium Discounts are far more than reasonable. All of Helium products are the result of many thousands of hours of research, development, and support. And we regularly update, fix issues, and enhance performance of our products to work with the most recent releases of WordPress.

Not cheap, but valuable

Helium is a high-end WordPress development business. We don’t want to make quick cash; instead, we want to give you the best service and plugins possible. We’re doing an excellent job thus far, based on the feedback we often get.

A Helium license may be expected to be an exceptional product but not a low-cost one.

We want to be fair

Consider enrolling at the standard rate only to learn later that other individuals pay less for the same service. Right, it seems unfair.

To us, each client is equally precious. And the foundation for this is a fair and open price structure.

What’s in for you?

We aim to keep things straightforward, so you just need one license to use it on an infinite number of sites, including customer websites. In addition, you are free to keep using our goods even after your license has expired. There are no upsells, hidden costs, or forced memberships.

The conclusion

A Black Friday announcement will be made when you sign up for our newsletter. You will save 30% off of our standard prices by availing Helium discounts. Grab your license right away if you want to get it today and start creating amazing websites.

How to update your Divi Theme?

Helium plugins are always tested with the latest version of WordPress and the Divi Theme. We recommend keeping your version of Divi, Extra, or the Divi Builder plugin at the latest version for best compatibility.

Set Up Automatic Updates:
  1. Log into your wp-admin panel. Open the page Divi > Theme Options.
  2. Click on the Updates tab and make sure that you entered your elegant themes Username and API Key. If you need help with this, please refer to the official instructions on elegantthemes.com.
  3. Now visit the page Dashboard, Updates to check for automatic updates.
  4. Click the button Check Again. Wait until the page reloads.
  5. When there’s a new version of the Divi Theme, install it.

Manually check the version You can also double-check the latest Divi release by visiting Elegant Themes website and update divi theme manually.

Can I upgrade to another plan?

Yes, You can easily go for a Helium license upgrade whenever you choose. .

Are your plugins GPL compatible

Yes, we are GPL compatible, our premium plugins come with an official GPLv2+ license! Helium GPL compatibility allows you to set up our plugins on as many websites as you like without any limitations. It can be your own sites, as well as projects for clients. You still require a legitimate license key in order to get plugin updates and premium support.

How to update WordPress

When using plugins from gohelium.io, we always suggest using the latest version of WordPress, page builders, and the divimode-plugins.

Also, we recommend that you create a backup of your website before installing any update.

Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

There are premium add-ons for Helium that greatly increase its features and usability depending on your needs. All Helium add-ons require Helium as a base. Liquid Helium allows you to manage multiple users and user roles. Liquid Helium requires Helium as a base. Compressed Helium adds many more features to Helium, including email marketing, and requires Helium as a base. Solid State Helium requires Compressed Helium AND Helium to be installed. Solid State adds AI and automation capabilities to Compressed Helium.

Form responses and email recipients can be exported to a CSV file.

You can! However, it requires the add-on Compressed Helium. For form data, Compressed Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy. You can even import form templates from external sources, or from Helium forms you’ve previously built and exported. This functionality also requires Compressed Helium.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.

With the free version of Helium and no add-ons, you can have one active form at a time. With the premium add-on Compresssed Helium, you can have many more. Depending on the number of responses you anticipate and whether you intend on running campaigns with Helium, we recommend having no more than 25 active forms at a time.