helium product

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Welcome to our knowledge base, your one-stop destination for information on a wide range of topics!

Our knowledge base is constantly evolving and up-to-date until July 2023. Here, you'll find well-researched answers, explanations, and insights into helium features.
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Email associated with license purchase required:
Please include the following details:
  • List of activated plugins
  • PHP Version
  • Web Server Version
  • Server Specs
  • Hosting
  • Security Plugins
  • Firewall
  • Current Helium Version
  • Google API Setup Complete
  • Check errors in Console - (F-12 to view console)
  • Ensure images are screenshot - if using windows use snippet, for linux you can use Gimp
  • Below are the File types accepted: JPG, PNG, JPEG, PDF 
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Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

All plugins require Helium. Solid State requires Compressed Helium.

Form responses and email recipients can be exported to a CSV file.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Liquid Helium has multiple packages that will fit your company’s needs. Ranging from one user to unlimited users.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.