helium product

Try Our Knowledge Base!

Welcome to our knowledge base, your one-stop destination for information on a wide range of topics!

Our knowledge base is constantly evolving and up-to-date. Here, you'll find well-researched answers, explanations, and insights into helium features.
Explore Our Knowledge Base
Have an emergency? Sign up for Premium Support now.
We understand that downtime can mean missed opportunities and lost dollars. Consider signing up for one of three premium support subscription tiers for priority service and direct contact with our support team.

Tier 1 Support: Email assistance during business hours (9:00am – 5:00pm CST)

Tier 2 Support: Email & Chat assistance during business hours (9:00am – 5:00pm CST)

Tier 3 Support: Phone, Email, & Chat assistance during business hours (9:00am – 5:00pm CST) + 1 full Helium product installation by our support team*
Sign up for Premium Support
*Custom installations are contingent upon providing access to a domain Google workspace account, a Wordpress administrator login, and potentially, server / hosting information to our support team.
Home » Open Support Ticket

Open a Support Ticket

I’ve submitted my support ticket. What do I need to do now?
Just wait, or learn more in the meantime. After you have filled and submitted the Support Form above with as much information about your issue(s) as possible, we will review your ticket. Please remember to use the email address that you used to purchase Helium. This is how we will cross reference your support level and products. If you have subscribed to one of our premium support tiers, our team will contact you as soon as possible. In the meantime, please explore our online knowledge base, or join our Facebook group.
Join the Helium Facebook GroupExplore Our Knowledge Base

Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

All plugins require Helium. Compressed Helium adds a huge amount of features to Helium’s base capabilities. Solid State requires Compressed Helium to be installed, and adds AI and automation capabilities to Compressed.

Form responses and email recipients can be exported to a CSV file.

You can! Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.