Response Management

Helium allows handling of specified responses to each form submission that ensures proper acknowledgment, demonstrate responsiveness, addresses concerns promptly, and build stronger relationships with the customers.
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Helium manage responses

Manage Responses with Helium

Helium offers a comprehensive set of tools and a user-friendly interface that empowers you to engage with your audience in a personalized and timely manner. With Helium's response panel, you have the ability to swiftly and effortlessly edit response data, include relevant notes, and conveniently schedule meetings and appointments.

One of the standout features of Helium is its capability to automate email responses. This automation goes beyond standard replies by incorporating personalized dynamic data. This means that you and your team can create customized email templates that dynamically populate with specific information tailored to each recipient. By leveraging this functionality, you can nurture and foster stronger, more meaningful connections with your customers.

Helium is designed to streamline your communication process, enabling you to efficiently interact with your audience. Whether you need to make quick edits, provide additional context through notes, or manage your schedule seamlessly, Helium's response panel is equipped with the necessary tools to support you in delivering exceptional customer experiences. By leveraging Helium's features, you can enhance your communication strategy and build long-lasting relationships with your customers.

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Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

There are premium add-ons for Helium that greatly increase its features and usability depending on your needs. All Helium add-ons require Helium as a base. Liquid Helium allows you to manage multiple users and user roles. Liquid Helium requires Helium as a base. Compressed Helium adds many more features to Helium, including email marketing, and requires Helium as a base. Solid State Helium requires Compressed Helium AND Helium to be installed. Solid State adds AI and automation capabilities to Compressed Helium.

Form responses and email recipients can be exported to a CSV file.

You can! However, it requires the add-on Compressed Helium. For form data, Compressed Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy. You can even import form templates from external sources, or from Helium forms you’ve previously built and exported. This functionality also requires Compressed Helium.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.

With the free version of Helium and no add-ons, you can have one active form at a time. With the premium add-on Compresssed Helium, you can have many more. Depending on the number of responses you anticipate and whether you intend on running campaigns with Helium, we recommend having no more than 25 active forms at a time.