Cookie Policy

Introduction

Welcome to gohelium.io. This Cookie Policy explains how we use cookies and similar technologies on our website. By using our website, you agree to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies

At gohelium.io, we use cookies for various purposes:

  1. Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate our site and use its features, such as accessing secure areas.
  2. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, and if users get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
  3. Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
  4. Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

Types of Cookies We Use

  1. First-party Cookies: These cookies are set by gohelium.io and can only be read by our site.
  2. Third-party Cookies: These cookies are set by third parties and are used for analytics and advertising purposes.

Examples of Cookies We Use

  • Google Analytics: We use Google Analytics to understand how our site is being used to improve user experience. Google Analytics sets cookies to track your interaction with our website.
  • WordPress Cookies: As we build forms for WordPress, certain cookies may be set by WordPress to manage logged-in users and to manage user sessions.
  • Advertising Cookies: We may use cookies to track your browsing habits to deliver personalized ads based on your interests.

Managing Cookies

You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Here are some links to help you manage cookies:

Changes to This Cookie Policy

We may update our Cookie Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

Contact Us

If you have any questions about our use of cookies or other technologies, please email us at support@gohelium.io.

This Cookie Policy ensures that your users are well informed about how cookies are used on your site and gives them the necessary tools to manage their cookie preferences.

Last updated: May 15, 2024

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://gohelium.io website (the “Service”) operated by Helium Software (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Helium Software and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Helium Software.

Helium Software has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Helium Software shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

All plugins require Helium. Compressed Helium adds a huge amount of features to Helium’s base capabilities. Solid State requires Compressed Helium to be installed, and adds AI and automation capabilities to Compressed.

Form responses and email recipients can be exported to a CSV file.

You can! Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.