helium product

Try Our Knowledge Base!

Welcome to our knowledge base, your one-stop destination for information on a wide range of topics!

Our knowledge base is constantly evolving and up-to-date until July 2023. Here, you'll find well-researched answers, explanations, and insights into helium features.
Thank you for reaching out to us! Your support request has been successfully submitted. We appreciate your trust in our services and are committed to addressing your needs promptly. Here's what you can expect next:

Confirmation Email:
You will receive an email shortly confirming the details you provided in the support form. Please review the information and ensure its accuracy. If you notice any errors or need to provide additional information, please reply to the email or contact our support team at support@gohelium.io

Response Time:
Our dedicated support team is diligently reviewing your request. Depending on the complexity of your inquiry, we aim to provide you with a personalized response within 24 hours. Please bear with us as we carefully assess your situation and craft the best possible solution.

Additional Information:
In some cases, our support team might require more details to fully understand your situation. If this is the case, one of our representatives will be in touch shortly to gather any additional information needed.

Keeping You Informed:
We value transparency. Throughout the support process, we will keep you informed about the progress of your request. You will receive updates via email, so please make sure to check your inbox regularly.

Self-Help Resources:
While you await our response, feel free to explore our Knowledge Base (https://gohelium.io/knowledge-base/) for additional resources that might address common queries. Furthermore, you can watch our demo videos. Our goal is to empower you with the information you need.

Urgent Issues:
If your matter is urgent or requires immediate attention, please don't hesitate to contact our support team directly at support@gohelium.io. We are here to assist you promptly.

Once again, thank you for choosing gohelium as your support partner. We look forward to resolving your inquiry and ensuring your experience with us remains top-notch. If you have any further questions or concerns, please don't hesitate to reach out.

Best Regards,
Customer Services
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Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

All plugins require Helium. Compressed Helium adds a huge amount of features to Helium’s base capabilities. Solid State requires Compressed Helium to be installed, and adds AI and automation capabilities to Compressed.

Form responses and email recipients can be exported to a CSV file.

You can! Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.