Cookie Policy

Introduction

Welcome to gohelium.io. This Cookie Policy explains how we use cookies and similar technologies on our website. By using our website, you agree to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies

At gohelium.io, we use cookies for various purposes:

  1. Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate our site and use its features, such as accessing secure areas.
  2. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, and if users get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
  3. Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
  4. Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

Types of Cookies We Use

  1. First-party Cookies: These cookies are set by gohelium.io and can only be read by our site.
  2. Third-party Cookies: These cookies are set by third parties and are used for analytics and advertising purposes.

Examples of Cookies We Use

  • Google Analytics: We use Google Analytics to understand how our site is being used to improve user experience. Google Analytics sets cookies to track your interaction with our website.
  • WordPress Cookies: As we build forms for WordPress, certain cookies may be set by WordPress to manage logged-in users and to manage user sessions.
  • Advertising Cookies: We may use cookies to track your browsing habits to deliver personalized ads based on your interests.

Managing Cookies

You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Here are some links to help you manage cookies:

Changes to This Cookie Policy

We may update our Cookie Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

Contact Us

If you have any questions about our use of cookies or other technologies, please email us at support@gohelium.io.


This Cookie Policy ensures that your users are well informed about how cookies are used on your site and gives them the necessary tools to manage their cookie preferences.

Frequently Asked Questions

For troubleshooting purposes, you may need access to the server that hosts your website. In addition, you’ll need a Google Workspace and WordPress admin account.

There are premium add-ons for Helium that greatly increase its features and usability depending on your needs. All Helium add-ons require Helium as a base. Liquid Helium allows you to manage multiple users and user roles. Liquid Helium requires Helium as a base. Compressed Helium adds many more features to Helium, including email marketing, and requires Helium as a base. Solid State Helium requires Compressed Helium AND Helium to be installed. Solid State adds AI and automation capabilities to Compressed Helium.

Form responses and email recipients can be exported to a CSV file.

You can! However, it requires the add-on Compressed Helium. For form data, Compressed Helium allows you to import CSV files containing form data, so if you have old leads you’d like to transfer onto a new form, or if you want to combine form data, Helium makes it easy. You can even import form templates from external sources, or from Helium forms you’ve previously built and exported. This functionality also requires Compressed Helium.

If you only envision needing one user, no. However, even in a single-user situation, Helium works best with Liquid’s user management features. For instance, you might want to install Helium with a catch-all email like “support@[your-company].com” so that confirmation emails sent to your responders aren’t being sent from your personal Gmail account. But you might also want to have access to Helium’s lead management features and notifications with your personal email, so that’s two Helium users: your catch-all email account and your personal email account. Liquid Helium has multiple packages, ranging from one user to unlimited users, that will fit your needs.

We offer anytime assistance via email, phone, or chat.

Solid State Helium determines when an email has been opened. It also can track an email’s clicked links.

Unfortunately, Helium does not have this functionality. However, we are always working on making Helium even better.

Helium is only available on WordPress. However, in the future it may be available on other platforms.

With the free version of Helium and no add-ons, you can have one active form at a time. With the premium add-on Compresssed Helium, you can have many more. Depending on the number of responses you anticipate and whether you intend on running campaigns with Helium, we recommend having no more than 25 active forms at a time.